Study
Fashion chain · self-checkout
At a glance
- Client
- Fashion chain · self-checkout
- Challenge
- Fraud at self-checkout, where the transaction and the footage didn't connect.
- Solution
- A reading integrated with the POS that ties what happens at self-checkout to the transaction data.
- Result
- Figures will be added once the client clears them.
01
Context
At self-checkout, the customer runs the till. If the footage of the moment isn't tied to the state of the transaction, the deviation disappears into a spreadsheet. The reading started with a single terminal over one week of operation.
02
How the agent was designed
The agent was designed to read what happens at self-checkout, such as leaving the till without completing the purchase, and match it with the state of the transaction in the POS.
03
What changed
Deviations that used to go unnoticed at self-checkout now show up early, with context and tied to the exact transaction. The figures will be added once the client clears them.
Next step
See what the reading finds in your chain.