Team · Customer experience

Queue, occupancy and readiness measured as part of the experience.

Customer experience gets the reading of queues, occupancy and readiness, focused on the space and the service, with no attention to who anyone is. It suits networks that put the customer journey first, such as fashion retail, restaurants and clinics.

Illustration of the Customer experience view with the network’s prioritized cases.

What this team uses

S/01Agents built to fitAn agent built from your operation.
S/03Operational flowPeople, line crossing, entries, exits and occupancy, in aggregate.
S/04Queue timeQueues and occupancy measured per unit and per shift.

Where this reading applies

Retail Supermarkets Food service Airports

Next step

See what the reading finds in your chain.

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