POS and operational fraud, with the transaction and the video in the same case.
Loss prevention gets the deviation already validated: a refund with no customer present, a void after payment, repeated manual discounts, a return with no product, a discrepancy at receiving. Each case arrives with the POS entry and the video clip, in a traceable trail from signal to outcome.
Where this reading applies
Frequently asked questions
What changes for the loss prevention team?
The team stops matching reports and footage by hand. Each case arrives validated, with the POS entry and the video clip together. The notification rules are designed with the team itself, by amount or transaction type, so the case volume stays workable.
Which fraud types arrive as cases?
Cases cover refunds with no customer present, voids after payment, repeated manual discounts, returns with no product, drawers opened with no sale and discrepancies at receiving. The list is tuned to each network's operation, and new fraud points enter the agent when the operation changes.
How does the team handle a validated case?
The case carries the transaction, the video from that moment and the unit's history. The team records the follow-up in the case itself, and the trail from signal to outcome stays traceable for audits and legal review, in line with the network's policy and GDPR.
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