Study
Gas station chain · operational behavior
At a glance
- Client
- Gas station chain · operational behavior
- Challenge
- The operating standard on the forecourt, spread across many stations and hard to audit in person.
- Solution
- An agent designed to read the operating standard on the forecourt and flag whatever strays from it.
- Result
- Figures will be added once the client clears them.
01
Context
The chain started with one station and wanted to know whether the forecourt operation followed the agreed standard. Auditing that in person, station by station, doesn't scale.
02
How the agent was designed
The agent was designed to read the state of the forecourt operation, such as an unattended workstation or phone use on the job, looking at the environment and the routine without identifying anyone.
03
What changed
The reading tracked the operating standard without on-site visits, and the chain started rolling the agent out to more stations. The figures will be added once the client clears them.
Next step
See what the reading finds in your chain.