Study
Retail operation · Mexico
At a glance
- Client
- Retail operation · Mexico
- Challenge
- Queues and service at the finance desk were hurting the experience.
- Solution
- Queue time and service under continuous reading, following local rules.
- Result
- Figures will be added once the client clears them.
01
Context
In Mexico, a retail operation that offers credit serves customers at a finance desk for loans and installment plans, in addition to the sales floor. Queues were judged by impression, and each unit told its own version.
02
How the agent was designed
The agent was designed to read queues, occupancy and service continuously, focused on the finance desk, following local market rules and built on the Sensormatic partnership.
03
What changed
The reading showed an unexpected pattern: with fewer people in line, service slowed down and the wait grew longer. The experience now has a number in every unit. The results will be added once the client clears them.
Next step
See what the reading finds in your chain.